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Contact Us

1022 River Road, Suite 100A
Boerne, TX 78006

Telephone: 830-755-7777
Fax: 830-755-4949

Careers

Branson Design Group, LLC is always looking for great individuals. If you are interested in becoming a BDG Team Member please e-mail your résumé to: [email protected].

24/7 SUPPORT CONTACT US
 

24/7 Support

Technology support you can count on

Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.

Experience Monthly Plan Benefits

24/7 Support

We’re available to communicate via email, chat, text, and phone 24 hours a day, 7 days a week. (Basic Plan support is only available M-F, 8am-5pm CST.)

Remote Support & Repair

Your system will be accessed remotely and oftentimes repaired without an on-site service call.

Proactive Monitoring & Repair

We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they are noticed.

Personal Mobile App Control

You’ll receive a mobile app enabling you to fix many of the common issues technology systems experience.

Priority On-Site Service Scheduling

You'll receive scheduled service within 7 business days, but scheduling is prioritized with monthly plans.

Discounted On-Site Service Call Rates

In the unlikely event that an on-site service call must be scheduled, you’ll receive a preferred rate.

On-Site Inspection

While on site for your biennial UPS battery replacement, we will visually inspect your system and make appropriate service or system recommendations. (First hour of on-site service waived.)

On-Site System Tune Up

We’ll come out annually to make sure your system is operating properly. Necessary firmware updates will be initiated and equipment will be cleaned and dusted.

What Can We Monitor?

  • Whether most of your network connected devices are up and running.
  • Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
  • Internet up/down state and average upload/download speeds.

What Can’t We Monitor?

  • Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
  • Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
  • Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life, to name a few things.

CHOOSE YOUR MONTHLY PLAN

ON-SITE SERVICE CALL RATES ARE $145/1ST HOUR, $100 EACH ADDITIONAL HOUR. DISCOUNTS OFFERED PER MONTHLY PLAN.

M-F, 8AM-5PM CST
7-Day On-Site Scheduling

  • BASIC

  • $0

    per month

     

    • Reactive Remote Support*
    • Service Call Scheduling

     

    *REMOTE SERVICE CALL RATES ARE $90/HOUR (1/2 HR. MIN)

     

10% Off On-Site Service Call Rate
3-Day Priority Service Scheduling

  • ESSENTIAL

  • $49

    per month

     

     

    • Reactive Remote Support & Repair
    • Proactive Monitoring
    • 24/7 Email, Text, Chat & Phone Service
    • Personal Phone App Control
    • Remote Service Call Support & Repair by BDG Specialist
    • Priority On-Site Service Call Scheduling (3-Day)
    • Discounted On-Site Service Calls (10% Off)

     

15% Off On-Site Service Call Rate
2-Day Priority Service Scheduling

  • ENHANCED

  • $89

    per month

     

     

    • Reactive Remote Support & Repair
    • Proactive Monitoring
    • 24/7 Email, Text, Chat & Phone Service
    • Personal Phone App Control
    • Remote Service Call Support & Repair by BDG Specialist
    • Priority On-Site Service Call Scheduling (2-Day)
    • Discounted On-Site Service Calls (15% Off)
    • Biennial UPS Battery Replacement (Single Device Only) w/ On-Site Inspection

     

20% Off On-Site Service Call Rate
1-Day/Same Day Priority Service Scheduling

  • CONCIERGE

  • $149

    per month

     

     

    • Reactive Remote Support & Repair
    • Proactive Monitoring
    • 24/7 Email, Text, Chat & Phone Service
    • Personal Phone App Control
    • Remote Service Call Support & Repair by BDG Specialist
    • Priority On-Site Service Call Scheduling (1-Day)
    • Discounted On-Site Service Calls (20% Off)
    • Biennial UPS Battery Replacement (Single Device Only) with On-Site Inspection
    • Annual On-Site System Tune-Up

     

    CONCIERGE PLAN IS $149/MONTH OR .125% OF PROJECT VALUE OVER $125K

     

Not sure which monthly package to choose?

Call us to chat with one of our team members.