Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
Experience Monthly Plan Benefits
We’re available to communicate via email, chat, text, and phone 24 hours a day, 7 days a week. (Basic Plan support is only available M-F, 8am-5pm CST.)
Remote Support & Repair
Your system will be accessed remotely and oftentimes repaired without an on-site service call.
Proactive Monitoring & Repair
We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they are noticed.
Personal Mobile App Control
You’ll receive a mobile app enabling you to fix many of the common issues technology systems experience.
Priority On-Site Service Scheduling
You'll receive scheduled service within 7 business days, but scheduling is prioritized with monthly plans.
Discounted On-Site Service Call Rates
In the unlikely event that an on-site service call must be scheduled, you’ll receive a preferred rate.
While on site for your biennial UPS battery replacement, we will visually inspect your system and make appropriate service or system recommendations. (First hour of on-site service waived.)
On-Site System Tune Up
We’ll come out annually to make sure your system is operating properly. Necessary firmware updates will be initiated and equipment will be cleaned and dusted.
What Can We Monitor?
Whether most of your network connected devices are up and running.
Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
Internet up/down state and average upload/download speeds.
What Can’t We Monitor?
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life, to name a few things.
CHOOSE YOUR MONTHLY PLAN
ON-SITE SERVICE CALL RATES ARE $145/1ST HOUR, $100 EACH ADDITIONAL HOUR. DISCOUNTS OFFERED PER MONTHLY PLAN.
M-F, 8AM-5PM CST
7-Day On-Site Scheduling
Reactive Remote Support*
Service Call Scheduling
*REMOTE SERVICE CALL RATES ARE $90/HOUR (1/2 HR. MIN)
10% Off On-Site Service Call Rate
3-Day Priority Service Scheduling